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1. Payment must be settled prior to the vehicle's
departure.
2. Where a booking is made via Owners in Portugal,
the booking is subject to, and the client must accept, Alltravelīs terms and
conditions.
3. Where two or more people are included on the same
booking, the person purchasing the booking shall be deemed to do so on the
basis that he/she acts as an agent for both or all members of the party and
accepts these booking conditions on behalf of each member of the party.
4. The confirmation email is your reservation. This
must be presented to the driver or representative for both the outward and
return trip.
5. The destination and pickup addresses on your
ticket are the address to which you will be delivered and picked up. Should
you wish to change these or any other details, this must be done in writing
by either email or fax directly with us 3 days prior to the date of travel.
Any modifications to a booking may be subject to an extra charge.
6. Customers are entitled to cancel the reservation
by email or phone. Any payments made will be refunded but no deposit is
refunded for cancellations made more than 36 hours before the agreed arrival /
departure time.
7. Each Passenger is limited to two items of luggage
including a golf bag. Any excess luggage must be declared at the time of
booking. In the event of a client having excess luggage, Alltravel reserve
the right to charge an excess baggage allowance or refuse to transport the
items.
8. Alltravel reserves the right (and delegates to
its chauffeurs the right) to refuse to carry any person who is thought to be
under the influence of alcohol or drugs and/or whose behaviour is considered
to pose a threat to the chauffeur, the vehicle or the other passenger(s).
9. Passengers are not allowed to take onto our
vehicles any alcoholic drinks for the purpose of consuming them, or to drink
such drinks on our vehicles.
10. Smoking is not permitted in Alltravel vehicles.
11. Alltravel will use every reasonable means to
ensure that the vehicle(s) arrives on time to begin the period of hire and
that it reaches its destination on time. Alltravel will not incur any
liability whatsoever in the event of any delay due to causes beyond its
control. Vehicles are fully insured for passenger and third party claims, as
required under Portuguese law. However, whilst every care is always taken,
customers' property is carried entirely at their own risk and no
responsibility can be accepted for loss or damage. Customers are therefore
advised to check their own travel insurance.
12. Alltravel will endeavour to carry the passenger
with the minimum discomfort and inconvenience to his/her destination shown on
the confirmation document. However circumstances beyond our control may
prevent the achievement of this responsibility. The following are examples of
circumstances which are not within our control:
·
accidents causing delays to the vehicle
·
restricted vehicular access
·
exceptional or severe weather conditions
·
compliance with requests of the police
·
deaths and accidents on the road
·
vandalism and terrorism
·
unforeseen traffic delays
·
industrial action by third parties
·
problems caused by other customers
·
the vehicle being held or delayed by a police officer or government official
other circumstances affecting passenger safety
13. If Alltravel fail for any reason within our
control to deliver its passengers to their confirmed destination, Alltravel
will provide suitable transport such as another coach, train, private car,
taxi etc. Any reimbursement made by Alltravel for the costs of an alternative
means of transport incurred by the passenger to get to their ticketed
destination shall be no more than the cost of getting to that destination by
taxi.
14. Alltravel shall only be liable for any
reasonable and foreseeable consequential losses arising directly out of a
breach in contract. In such cases our liability shall be limited to 1300
euro per passenger.
15. Nothing can affect the consumers' statutory
rights.
16. Portuguese Law will govern these conditions in
all respects.
Note: These terms & conditions may change at any
time without prior notice. Please read them before reservation
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