Owners In Portugal offers airport transfer services via our
Portuguese Contractors. In the event that it suits their schedule we will
sometimes provide a free upgrade to a higher vehicle specification. For this reason it is essential that you tell us in advance of any changes in passenger numbers & of any excess luggage carried.
1.We
will try our utmost to provide the agreed service level when booked in advance.
Sometimes due to last minute circumstances beyond our control ( For example when
you are delayed on arrival or the airline changes the time
of your departure after your arrival in Portugal) we may have to provide a lower
service level. In this case the price charged will relate to the appropriate
service level - No further compensation can be offered for this type of change. Companies we work with are fully licensed Travel Agencies , services must be pre booked and they are not street taxis.
Their operating license prevents them from taking payment in the street and so you must pay when requested by the driver. Under the terms of Portuguese Travel Agency operating licenses it is not permitted to accept payments at Faro Airport and so any return journeys must be paid before setting out from your accommodation. We normally require a booking deposit of 15% ( minimum 20 euros) but we require our customers to pay all outstanding balances for the return journey on arrival at your accommodation. If we offer a concession of letting you pay everything in Portugal then this
concession is on the understanding that a “no show”will result in us
sending you a cancellation
charge via the internet equal to the full return journey cost or at our sole discretion under exceptional circumstances we may offer a reduction in this charge or a credit against future services. A receipt can be provided for insurance purposes. A cancellation within 36
hours of your arrival date will result in us sending you a cancellation
charge via the internet equal to the usual deposit for this journey. Again , if this happens a receipt
can be provided for insurance purposes
2. Where a booking is made by
telephone, e mail or fax the booking is subject to, and the client must accept
these internet terms and conditions and by travelling in their vehicle they must accept any additional terms made by our suppliers.
3.
Where two or more people are included on the same booking, the person requesting
the booking shall be deemed to do so on the basis that he/she acts as an agent
for all members of the party and accepts these booking conditions on behalf of
each member of the party. 4. Owners In Portugal book travel for you on
services provided by operators in Portugal. We do so as commission agents for
the operator concerned whose own conditions of carriage will apply and our
liability is confined to our own commission only. 5. The confirmation email
is your booking reservation and travel voucher. This must be presented to the
service providers driver or representative on both the outward and return trip.
As we are not street taxis the receipts for each pre booked journey are normally held at the head office of each Travel Agency and the drivers do not carry and therefore cannot normally issue receipts on demand. 6. The number of passengers, destination and pick up addresses on your
confirmation e mail ticket are the passenger numbers & address to which you
will be delivered and picked up. Should you wish to change these or any other
details, this must be done in writing within 48 hours of arrival. Any changes within 36 hours of arrival may not be possible and may be subject to an administration charge in addition to any additional costs. (transfers@ownersinportugal.org
) or telephone UK 01798 888083, Portugal (00351) 282 338 269 , or fax (00351) 282 338 269 at least 48 hours prior
to the date of travel.Our operators cannot always accommodate extra passengers
unless you let us know in advance of your arrival. Any late modifications to a
booking may not be possible and even if possible will usually be subject to an
extra charge. You will be notified of this when you tell us if this is the case.
7. Customers are entitled to cancel the reservation up to 7 days before
arrival without charge by email,(transfers@ownersinportugal.org
) or please phone UK 01798 888083, Portugal (00351) 282 338 269 , or fax (00351) 282 338 269.
Between 7 days and up to 36 hours before arrival or departure a 30% cancellation fee is payable and
this will be invoiced to you via PayPal. All transfers cancelled within 48 hours of arrival
/ departure are payable in full. An invoice for insurance purposes can be
provided. It is not possible to cancel return transfers once you have arrived although at our absolute discretion we may be able to offer a change of date or time- this may be subject to an administration charge but you would be advised of this at the time of making the change. 8. Customers are limited to two items of luggage including a golf
bag. Any excess luggage must be declared at the time of booking. In the event of
a client having excess luggage, we reserve the right to charge an excess baggage
charge or refuse to transport the items. We will provide suitable child seats as long as they are booked in
advance. Child seats vary here from those normally used in the UK, in particular we cannot guarantee the provision of rear facing seats or seats for very young babies and you should consider bringing your own if you are at all worried about this. It is your responsibility to ensure that we are given the
correct ages for your children so that we can provide suitable seats.
Our contractors reserve the right to refuse to transport children who
have no seats reserved in advance and the full fees are payable in
these circumstances. All children regardless of their age must be allocated a seat and children under 1.50 must use a booster seat and it is strictly forbidden for children to be carried on a lap or to share a seat. All passengers must wear the seat belts provided at all times. Failure to do so will result in you being given a heavy on the spot fine. 9. Our operators reserve the right
(and delegate to their drivers the absolute right) to refuse to carry any person
who is thought to be under the influence of alcohol or drugs and/or whose
behaviour is considered to pose a threat to the safety of the driver, the
vehicle or the other passenger(s). The driver’s decision is final and no refund
will be given in this situation 10. Under Portuguese Law passengers are not allowed to take onto
any vehicle any drugs or alcoholic drinks for the purpose of consuming them, or
to consume such on any vehicle. To do so will result in a heavy on the spot fine.. 11. Under Portuguese Law Smoking is not permitted in any
vehicles. To do so will result in a very heavy on the spot fine.(750 euros) Lei Nº 37/2007. 12. Operators will use every reasonable means to ensure that their
vehicle(s) arrive on time and reach their destination on time. Time is not of
the essence in any booking. In particular pick up times for departures back to
the airport are normally subject to a 15 minute time window. Although we will do our
utmost to help, if due to circumstances beyond our control we are unable to meet
you. It is still your responsibility to attempt to make alternative arrangements
in order to ensure that you catch your return flight. 13) Although we always
book through licensed operators. It is the passengers obligation to check that
the vehicle provided is fully insured for passenger and third party claims, as
required under Portuguese law. Also, whilst every care is always taken,
customers' property is carried entirely at their own risk and no responsibility
can be accepted for any loss or damage however caused. Customers are therefore
advised to purchase & check their own travel insurance. 14. Owners In
Portugal will endeavour to ensure that the operators carry the passenger with
the minimum delay, discomfort or inconvenience to his/her destination shown on
the confirmation document. However circumstances beyond our control may on
occasions prevent this. The following are examples of ( but not all )
circumstances which are beyond our control:
accidents causing delays to
the vehicle
Vehicle breakdown or accident
restricted vehicular access
exceptional or severe
weather conditions
compliance with requests of the police or other
authorities
traffic accidents on the road
vandalism and terrorism
unforeseen traffic delays
industrial action by third parties
problems caused by other customers
the vehicle being held or delayed by a
police officer or government official
other circumstances affecting passenger
safety
14. If our operators fail for any reason within their control to
deliver its passengers to their confirmed destination, we will always on
notification ( FAX 282 338 269) try to provide suitable transport such as another
coach, train, private car, taxi etc. Claims will only be accepted with a full receipt and with
our prior consent . Any reimbursement made by us for the costs
of an alternative means of transport incurred by the passenger to get to their
vouchered destination shall be no more than the cost of getting to that
destination by taxi. 15. Owners In Portugal is not an operating company in
Portugal. Its suppliers shall only be liable for any reasonable and
foreseeable consequential losses arising directly out of a breach in contract
according to each suppliers own terms & conditions of travel. In such cases their liability is usually limited to 1000 € euros per passenger but this varies
from company to company. We cannot and do not accept liability on behalf of our suppliers
and any claims should be made with them /their insurers and not ourselves and we will require you to claim via our suppliers insurance.Claims will only be accepted with full receipts and within 30 days of the occurrence. No claims will be accepted outside this period . You are further required to minimise and mitigate any loss . No claims beyond the cost of getting to your
destination will be accepted without our prior consent or that of our insurers. This consent must be in writing for a claim to be valid. Most consequential loss claims are usually covered by normal holiday travel insurance and so under the terms of most of our suppliers you must hold and also claim from your own holiday travel insurance. Failure to hold such insurance may be considered to invalidate or reduce a consequential loss claim.. 16. Nothing in our terms and conditions can affect the consumers' statutory
rights in Portugal. 17. English Law will govern Owners In Portugal's term & conditions in all
respects. However it should be noted that our suppliers will usually be governed by
Portuguese Law. 18. Our suppliers reserve the right to ask you to share your
journey should the circumstances (such as aircraft delays) on the day of your
journey make sense for this to happen. Under normal circumstances they will try
to avoid this wherever possible & do not routinely ask you to share. 19.
Please treat our suppliers vehicles and drivers with respect. All vehicles are lockable from
the drivers seat. Any refusal to pay or threatening or unruly behaviour is a
serious offence here in Portugal and will leave you subject to immediate arrest
& preventative detention, similarly any damage caused to the vehicle by you
or members of your party are payable immediately in full and refusal to do so
will also lead to your arrest and detention by the police or airport authorities
should you try to leave the country.All visitors to
Portugal are registered on their arrival by the Portuguese Immigration authorities. (SEF)
