If the below questions and answers do not help you before booking , please feel free to email us at the e mail address shuttle@ownersinportugal.org

1. Q.: How do I locate my driver, vehicle or pick-up point?
A: On confirmation of your booking you will receive a voucher, specifying all the details, a name and number for our local representative will be printed on the Transfer Voucher.

2. Q.: I cannot find my driver, vehicle or pick-up point on arrival?
A: Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you. Do not ring any other number.

3. Q: Will the shuttle transfer be direct or stop en-route.
A: Depending on the transfer booked, shuttle and shared transfers will pick-up and drop off people en-route, private transfers provide a direct door to door service.

4. Q: My flight is delayed what do I do?
A: Our local representative monitors all incoming flights and will wait for you if your flight is delayed.

5. Q: May I bring unlimited luggage?
A: NO- just the usual airline limits without excess baggage. Bringing any excess or oversized luggage may incur a local charge, please add a note on the special request section on our booking page ensuring that we are aware of the extra luggage.

6. Q: I want to cancel my booking, how do I cancel?
A: You may cancel your booking at any time by phoning the admin number on your booking confirmation ( You may not be entitled to a refund if you cancel) or you can request cancellation via e-mail sent to the e mail address on your booking confirmation. Note that a request for cancellation will only be accepted by email from the Lead Passenger.

The following cancellation policy applies. Inside 14 days of the departure date 100% cancellation fees - no monies will be refunded. 15 - 60 days prior to the departure date 25% of the cost of the booking will be charged. Outside of 60 days of departure a 10% administration fee per booking will be charged.

7. Q: Can I amend details on my booking?
A: You can phone us on the number on your booking confirmation or e mail us to change most details on your booking. Changes may not be possible and the booking may need to be cancelled and re booked. Charges will usually apply. Please ring or e mail the address on your booking confirmation.

8. Q: I’m travelling to a private property and not to a hotel or apartment, can you help?
A: Yes but although we cater for the majority of tourist accommodation within the specified resort/city. No shuttles are available to private addresses. We can drop you off at a local tourist office or hotel. If you are travelling to a private address a private transfer is more suitable

9. Q: I decided to book a holiday at last minute and need a transfer?
A: Shuttle bookings only normally be made up to 48 hours before your departure. If you phone 00351 916 299 597, we can advise promptly. It may well be that a private transfer is your only / best option in these circumstances.

10. Q: Is it safe to book online?
A: Yes it is, please check the status of our SSL certificate and our privacy policy.

11. Q: You makes provision for Return Transfers FROM the Airport TO the location and FROM the Location back TO the Airport.
How do I go about Booking a Return Transfer FROM the Location TO the Airport and FROM the Airport back TO the Location?
A: 2 separate bookings need to be made. First an outbound transfer needs to be booked, which means you will be transferred from your hotel or apartment to the airport. You will then need to book an inbound transfer which will be from the airport back to your hotel or apartment.

12 Q: I have a disability and require that my wheelchair be catered for, will this be possible?
A: Should you be able to travel without requiring assistance we will only be able to accommodate a foldable wheelchair. Bringing a wheelchair will require a private mode of transportation as a shared transfer cannot accommodate this request. Please add a note on the special request section on our booking page ensuring that we are aware of the wheelchair and confirming it is foldable.

13 Q: How do I View and Reprint my voucher/invoice on line?

A: The Voucher cannot be be viewed and Re-printed but will need to be resent by e mail.

14. Q: How do I amend a Booking On Line?
A: You cannot amend bookings once made online. Please ring the number on your booking confirmation for help. You may not be entitled to a refund. Please have the following information to hand

* Flight Dates, Flight Numbers, Flight Times
* Airline Codes
* Hotel Name/Details
* Lead Passenger Name
* Number of Passengers - Increase or Decrease

15. Q: What do I do if the wrong Resort has been Booked?
A: This cannot be amended. You will need to cancel the Booking and then Re-Book the Transfer to the correct Resort. 

16. Q: Will I be able to cancel and or amend the booking?
A: A booking cannot be amended if the Travel Date is within 48 hours of trying to Amend the Booking. You must ring the number on your booking conformation to see if you may still amend this Booking.

18. Q: Why would a Booking be cancelled where I have not requested this?
A: A Booking will be cancelled due to any one of the following reasons:

* The wrong Resort was Booked and our Supplier cannot confirm the transfer as a result of this.
* A Shuttle was Booked for a Transfer to a Private Address or Villa. Only Taxi transfers can be booked to Private Addresses or Villas.
* No Flight or Hotel details have been provided on the Booking Form and you cannot be contacted to assist us in getting this information before your Travel Date.

19. Q: How can I get assistance with getting my Pick Up time if I cannot get through to the Supplier in Resort to get this?
A:  Call us immediately on the number on your booking confirmation and we will try to assist

20. Q: Why is the Pick Up time not given to us in advance as we wish to specify a pick up time?
A: SHUTTLE Pick Up times are only available from the shuttle Supplier in Resort 24-48 hours before the departure transfer date, no sooner than that. If you wish to specify a time please use our private unshared service - that is what you pay the extra for !!

Contact Details for Shuttle Transfers only

Owners In Portugals range of private Transfers